GE Money Home Lending Complaint Reporting
We aim to resolve complaints as quickly as possible and welcome any comments from our customers. Our dedicated teams are happy to address concerns and use complaints to improve our quality of service, provide insight into what is important to customers and to help avoid future mistakes.
Complaints Publication Report
Firm name: GE Money Home Lending Limited
Other firms included in this report: GE Money Purple Loans and GE Money Home Finance Limited
Period covered in this report: 1 January to 30 June 2011
Brands/trading names covered: First National, igroup, GE Money, GE Money Lending Solutions, Midland and General Direct and Purple Mortgages
- Number of complaints opened above represent less than 1% of our customers.
- If a complaint is not closed within 8 weeks, we notify these customers of their right to contact the Financial Ombudsman Service (FOS) for independent arbitration.