The first step is to make an enquiry about a mortgage. This can be done by completing the online enquiry form or by calling 0800 009 3603.
If you have completed the online enquiry form, a Customer Representative will call you on the telephone number you've provided. They will obtain some basic information from you.
A GE Money Mortgage Advisor will discuss your financial commitments with you and advise the best product options for your situation. If you are happy to proceed with the recommendation, you will be issued with a Key Facts Illustration that contains the product details.
At this point you'll be asked if you have buildings and contents insurance. If you don't, we may be able to help. We have a home insurance product available through Heath Lambert Insurance Services, one of our carefully selected partners. To learn more, either click here to go to our home insurance section, or call on 0845 001 1014 quoting ref GE08IN.
Our Processing Team will contact you to arrange a valuation on your property or the property you're intending to purchase. They will set up a time suitable for you where the Valuer can come and make an assessment. This process takes approximately 30 minutes and requires you to be present.
Once the valuation is complete, our Processing Team will call you. At this stage the Mortgage Advisor will assist you with completing an application form and get copies of documents to verify your address and identity, such as payslips and passports.
When your application has been approved, our Processing Team will send you a Mortgage Offer Letter that you will need to sign and send back to us.
A member of the Processing Team will call you and advise when the funds will be released into your account. This completes the application process.
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You can contact us at any time if you have a query about your application. We're happy to help.
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Or call 0800 009 3603
(Monday – Friday 9am to 5.30pm)
Calls may be monitored for quality, training or customer care purposes.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.