- Do you charge a set-up fee?
- What is your early redemption penalty?
- When will I get a decision?
- I have been declined. Can you tell me why?
- How much can I borrow?
- When will my first payment be?
- Can I top-up my loan?
- I have signed and returned my loan documents by post, but the funds have not arrived in my bank account. How long does it usually take?
- How long will it take to get the funds into my bank/building society account if I use the courier service?
- How can I find out how much is outstanding on my loan?
- What happens if I want to settle my loan early?
- Can I make extra payments to my loan?
- Who can I contact if I have more questions?
- How do I apply for insurance cover?
- What am I covered for?
- What are the significant and unusual exclusions of the insurance policy?
- How long am I covered for?
- How much does my insurance policy cost?
- Who provides my insurance policy?
- What happens if I stop working?
- What are the age limitations?
- Is there a surrender value or no-claims discount?
- How do I get a claim form?
- How long will my claim take?
- Do I have to continue to pay my account?
- How is my claim paid?
- Can I cancel my insurance policy?
- How do I make a complaint on my insurance policy?
Do you charge a set-up fee?Good news - there isn't one. What is your early redemption penalty?You will be charged up to 2 months worth of interest should you choose to settle your loan early. When will I get a decision?Once you have provided us with all the application details, a credit check will be done instantly and we will be able to provide you with a decision straightaway. I have been declined, can you tell me why?When we consider your application, we rely on details provided by a credit reference agency. We use the credit agencies Experian and Equifax as well as our own credit scoring system. In the case of a decline, we will send you details of how credit scoring works. To see a copy of your credit file, send your name, addresses for the last six years and a cheque for £2 to: Experian Ltd, P O Box 8000, Nottingham NG80 7WF. You should also write to our credit reference agency: Equifax LTD, Erskine House, 1 North Avenue, Clydebank, Glasgow G81 2DR. When will my first payment be?Your first payment will be taken 28 days after the date you receive your loan. A Welcome Pack will be sent to you stating your exact first payment date. Can I top-up my loan?Yes - as long as you meet our lending criteria. Give us a call on 0870 126 2605 to talk to one of our advisors if you want more information. I have signed and returned my loan documents by post, but the funds have not arrived in my bank account. How long does it usually take?It should take 5-7 working days. If it has been longer than this, please call 0870 126 2605. How long will it take to get the funds into my bank/building society account if I use the courier service?If you choose our courier service, we aim to have the money in your account in 48 hours.* How can I find out how much is outstanding on my loan?Just contact us 0870 837 9702 What happens if I want to settle my loan early?That's fine. Just give us a call on 0870 126 2605 and we can provide you with a settlement figure. You can send a cheque or a bank transfer. We also accept debit card payments with a maximum payment of £2,000 per day. Can I make extra payments to my loan?No. Under the terms and conditions of the agreement extra payments over and above the fixed monthly payments are not permitted. How do I apply for insurance cover? If you would like to apply for this cover please call us on What am I covered for?PPI covers your repayments under the following circumstances: Silver policy - if you are unable to work due to disability or unemployment. Bronze policy - if you are unable to work due to disability. Life and accidental death cover is included for all policies. What are the significant and unusual exclusions to my insurance policy?You can get more information from our policy summary: Silver, How long am I covered for?Your cover runs concurrently with your credit agreement until: it is cancelled; your credit agreement ends; or you die whichever happens first. How much does my insurance policy cost?The cost depends on the amount borrowed and the term of the loan. Silver policy - £4.75 per £1000 x length of the loan (term) Bronze policy - £4.25 per £1000 x length of the loan (term) Who provides my insurance policy? The insurance for disability, unemployment, critical illness and accidental death is underwritten by Financial Insurance Company Limited registered in England No: 1515187. The insurance for life cover is underwritten by Financial Assurance Company Limited registered in England No: 4873014. What happens if I stop working?If you permanently retire and have no intention of returning to work, you will no longer be eligible for disability, unemployment and critical illness benefits (depending on the cover you choose), but may still claim life and accidental death benefits. What are the age limitations?To be eligible for cover you need to be 18 years or over and under 70. How do I get a claim form?You can request a claim form by calling the Insurer on How long will my claim take?After calling, the relevant claim form will be sent to you within three days. Do I have to continue to pay my account?You should make your payments until your claim is accepted. If it is accepted then the Insurer will pay out after every 30 days that you are off work. How is my claim paid?Payment will be made directly into your loan account. Can I cancel my insurance policy?If you are not happy with the cover there is a 30-day cooling off period in which you can cancel the policy at no cost to yourself. Thereafter you may cancel the policy by giving 30 days notice in writing. We may at our discretion refund part of your premium (provided you have not made a successful claim). Your policy does not have a surrender value. How do I make a complaint on my insurance policy?We set ourselves high standards, but if you are not satisfied with our service please tell us. If you follow the procedure set out below, we will deal with your complaint in the most effective way possible. |