If you have a personal loan, a debt consolidation loan, a home improvement loan or a car loan, the following simple steps will help you make a claim.

1) Request a claim form
Call 0870 400 4713 and we´ll send one to you within three days.

2) Complete the claim form
Fill in the form, return it to us within 120 days of the incident which caused the claim to arise and we'll do the rest. Need help with your form? Call 0870 400 4704.

3) Receive our decision
Once we have received your claim form, we´ll notify you by post of our decision within five working days. If your claim is accepted, you´ll receive payment to your loan account within two working days.

Need help? Call 0870 400 4704.