Your Questions about the Family Accident Plan

Your cover begins on the day you buy your policy.

No. Absolutely not, in fact. All benefits paid under this insurance are in addition to any other insurance you may have. They won't be affected by payments from any other insurance policy or state entitlements.


We cover you and any other insured members of your family 24 hours a day, 7 days a week, anywhere in the world. There are exclusions to the cover that are presented in the in the policy wording document. Please call us on 0800 783 9071 (Monday to Friday, 9am to 5pm) for more details or for a copy of the policy


Unfortunately not. Only UK residents with a UK credit or debit card can buy our cover.


You need to be a permanent resident in England, Scotland, Wales, Northern Ireland, the Channel Islands or the Isle of Man.


Sure. Call 0800 783 9071 (Monday to Friday, 9am to 5pm).


You can pay the monthly premium online by credit or debit card.

ace Europe

The Family Accident Plan is underwritten by ACE European Group

Registered in England, Company No. 1112892.

ACE is authorised and regulated by the Financial Services Authority (FSA) - registration number FRN202803.

Full details can be found online in the FSA Register or by contacting the FSA on 0845 606 1234.