Full details are included in the terms and conditions which are sent in a Policy Pack on acceptance of your application.Further details are also available by calling 0870 600 3022.

Your policy starts 7 days after you purchase your policy. This allows for full documentation to be issued to you and for you to make an informed decision on whether the policy is suitable for you and to exercise your right to cancel within 14 days of the policy start date.

You have 14 days cooling off period. If you change you mind within the 14 days, just call CPP on 0870 600 3022

Correspondence, including the Policy Pack, shouldn't take more than 5 days to arrive. If something hasn't turned up, call 0870 600 3022.

The price depends on the length of cover you require. Call us for further information on 0870 600 30 22 or email us on: enquiries@cpp.co.uk .

With CPP, you make just one free phone call on 0808 100 22 55 and they'll immediately notify the issuers of your missing cards to have them cancelled. CPP will also request replacements for you. Don't forget you must report your loss to the local police and get an incident report number for future reference.

Simply contact CPP free of charge by making a free reverse charge call to +44 1904 544 622. If it's not possible to make a reverse charge call, you can claim the cost back from CPP. Don't forget, you must report your loss to the local police and get an incident report number for future reference.

Contact CPP as soon as you realise that your cards are missing. Don't wait for more than 24 hours after you discover the loss as this may affect any claim you wish to make.

From the UK, call 0808 100 22 55 (free phone number).

From everywhere else, call +44 1904 544 622 (reverse charge number).

If your cards go missing, CPP will have all the relevant details to hand to cancel and reorder your cards quickly and efficiently. Register your cards now by calling us on
0870 608 15 29

No. The policy will remain in force until your renewal date unless you tell CPP otherwise. We can transfer your payment details to another payment card or arrange for the premium to be taken from your account by Direct Debit.

To update your payment details,

Call 0870 600 30 22 or email enquires@cpp.co.uk

No. CPP will only use your details in accordance with the terms and conditions. All your card details are stored in strict confidence.CPP's procedures conform to the 1998 Data Protection Act.

That's OK, but to make life easier, call CPP first and it will all be done for you. CPP also ensures new cards are issued to you. If you do cancel your cards with your issuers remember that you still need to contact CPP within 24 hours of discovering the loss to activate your cover.

Your card issuers are under no obligation to tell anyone if your details have changed. If you tell CPP first that you are moving/ lost your cards, CPP will inform your card issuers, providing peace of mind and saving you time.

This depends on the length of cover you choose, i.e. one year or three years. If you have selected a three year policy, please ensure that you review your cover periodically to ensure it remains adequate.

To apply for cover, call 0870 837 9702 (9 am - 9 pm Monday to Friday and 9 am - 5 pm Saturday) and quote GEAJF0508W

You have the right to cancel your policy. If you decide to cancel within 14 days of your start date or renewal date, call CPP on 0870 600 30 22 and they'll cancel your policy right away and refund the payment that you have made

If you choose to cancel your policy outside of the cooling off periods, you won't be entitled to a refund.

Once a year if you've chosen a one-year policy or once every three years if you've chosen a three-year policy. Policies renew automatically unless you notify CPP. Notice of renewals will be sent about six weeks before your renewal date.

If you've got a problem, call CPP on 0870 600 30 22. Or you can write to the complaints manager at:

Card Protection Plan Limited
PO Box 353
York
YO24 4YS

CPP do their best to answer your query within five working days. If they have not replied to your complaint by then, they'll send you an acknowledgement letter to keep you informed of progress.

If you are not happy with CPP's reply, you can contact the insurer at:

ACE European Group Limited
Ashdown House
125 High Street
Crawley
West Sussex
RH10 1DQ

If you are not satisfied you can then take the matter to:

The Financial Ombudsman Service
Insurance Division
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Please note the Ombudsman will not be able to help you unless you have first taken your complaint to the insurer.

Cover is available to cardholders who live in the UK and are over the age of 18.

No

Yes - including your store cards, health club cards, etc. Make sure you register ALL your cards to ensure they are protected. To register your cards, call 0870 600 3022.

Yes. Here are the reasons why. CPP is able to:

Card Protection Plan Limited (CPP) arrange direct cover for you with the insurer, ACE European Group Limited (ACE). Both CPP and ACE are authorised and regulated by the Financial Services Authority (FSA). CPP's permitted business is arranging, selling and administering general insurance products. You can check this in the FSA's register by visiting the FSA web site www.fsa.gov.uk/register or call the FSA on
0845 600 1234.