An Advisor is a qualified member of the GE Money team who provides advice to customers to ensure that our lending products meet a customer’s specific individual requirements.

At GE Money, Field Sales Advisors and Telephony Advisors are both fully CeMAP qualified. Field Sales Advisors can visit you at your home and will provide the help and information you need to understand our products and, meet our application and document requirements. Telephony Advisors will provide all the help you need over the phone.

The Annual Percentage Rate (APR) is a measurement of the total cost of borrowing money (also known as "total charge for credit"). It makes it easier for customers to compare between different credit products on offer.

The method of calculating the APR is set out by the Financial Services Authority and in the Consumer Credit Act and all lenders have to use the same method. The APR is usually a little higher than the annual rate of interest because the APR takes into account other contractual charges, e.g. any higher lending charges or fees payable to GE Money and the intermediary.

There are certain assumptions made when calculating the APR; for example, interest rates will not change in the future, all monthly repayments will be made on the due date and the loan will not be repaid early.

Arrears refers to the amount of unpaid instalments. This usually includes any fees and charges incurred as a result of being behind with normal monthly repayments on a mortgage, loan or credit card.