Helping you make informed financial decisions



we believe in responsible lending

Here´s how we do it:

1. We tell it like it is

  • Summary boxes on our marketing materials quickly highlight what you need to know.

  • Our No Quibble Guarantee for our card products gives you extra peace of mind. For example, if you are not totally satisfied with your new GE Money MasterCard, you can contact GE Money and close your account within 60 days - and it won´t cost you a thing (you just need to pay off your balance within 30 days of advising us).

  • Clear 'Wealth Warnings' on statements explain to the customer that if they only make the minimum payment, it will take them longer to pay off their balance

2. We treat you fairly and with respect

  • We protect your personal information and only use it to your benefit. All data is encrypted to protect you against identity theft.

  • We appreciate you´re an individual. We will communicate products and services we feel are to your benefit.

3. We're responsive to your changing circumstances

  • Having a baby? Need help with financial matters? Tell us and we´ll help.

  • If you experience financial difficulties, The Financial Solutions Unit can help you out.

4. We empower you to make informed decisions

  • We helped create www.moneybasics.co.uk to help you understand more about money.

  • Our staff are trained to explain products clearly to you.

  • We have a summary box clearly showing our terms and rates for our personal loans and cards products

We want you to understand money

We really do. That´s why we work with a number of charities, including Credit Action and the Consumer Credit Counselling Service (CCCS) to put in place programmes to help you understand money.

See what we´re up to:

  • www.moneybasics.co.uk
    Together with Credit Action and the Consumer Credit Counselling Service, we created a website that provides clear, independent information about money.

  • Financial Education Strategy
    We´re taking www.moneybasics.co.uk to the road delivering money workshops to schools and community groups around the country with charities and schools to deliver workshops.

  • Product training
    We work with the Finance and Leasing Association (FLA) and consumer groups to train sales staff to sell financial products clearly and help you understand exactly what they are.
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